Assistant Manager of Information and Circulation Services – Mid Manhattan Library – NY

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Assistant Manager of Information and Circulation Services – Mid Manhattan Library – NY

Posted on 15 March 2013. Tags: New York, Public Library

The New York Public Library’s Mid-Manhattan Library is looking for an Assistant Manager of Information and Circulation Services. This is a library operations position during the evening and weekend hours

Under the direct supervision of the Manager of Information and Circulation Services, the Assistant Manager is responsible for the following:

Oversee building wide operations during evening and if necessary weekend shifts
Makes rounds of the facility and report on library usage and facility conditions
Conducts continuous review of customer satisfaction and recommends strategies for improvement
Performs and supervises public service activities including information assistance, library instruction, programming, circulation services, and additional activities.
Compiles metrics, prepares reports and makes presentations as needed.
Helps oversee the monitoring of fines and other monetary collections.
Plans and oversees active collection marketing efforts and replenishing of materials displays.
Identifies display and other promotional needs and assists in preparing appropriate materials.
Performs other duties as required.

HOURS

35 hours per week

Monday through Thursday 3:00 p.m. to 11:00 p.m.
Friday 10:00 a.m. to 6:00 p.m.

Saturdays as required

Schedule subject to change

Key Competencies:

Judgment
Interpersonal and communication skills
Organization skills, including attention to detail and accuracy
Team Player
Leadership

Qualifications:

Bachelor’s degree AND three years of supervisory experience, OR equivalent combination of education and experience, preferably in public service.
Experience in providing front-line customer service and managing aspects of library operations is highly desirable.
Strong interpersonal skills and the ability to communicate effectively, both orally and in writing, with patrons and co-workers.
Demonstrated training experience.
Proven organizational skills and ability to handle shifting priorities and multiple tasks.
Thorough knowledge of library operations, including automated library processes, electronic and digital resources, circulation procedures and library collection management.
Working knowledge of computer and other related technology skills, including MS Word, Excel, Powerpoint and social media outlets.
Awareness of library marketing and promotional strategies.
Understanding of current library best practices and trends, and ability to make recommendations for future needs.